We’re a consultancy studio made up of researchers, strategists and designers.

Challenge conventional thinking 

Data is the foundation of good design as well as our ‘Hypothesis Driven Design’ methodology which we’ve refined over the years. Our team of experts is adept at matching and adapting the research protocol to understand the needs of your customers.

Activities

  Design research  
  Data analysis  
  User research/testing  
  Marketplace studies  
  Business case development  
  Human Centred Design Training  
  UX Design Training 

Business outcomes

Understand the needs of your users     Understand the mindsets and behaviour modes of your customers    —   Uncover opportunities for innovation     Build a business case for service optimisation/ creation     Enhance your in-house design capabilities

Improve customer experiences and business processes

There’s always room for improvement. We can help reduce service attrition, improve customer experience and help you get new leads across the line through a variety of methods from UX strategy, to developing a new value proposition and brand identity.

Activities

  User experience strategy   
  Front-end and app prototyping    
  Business Transformation   
  Interaction design   
  Customer experience design
  Conversion Rate Optimisation
  Identity and design system creation   
  Product design  
—  Service design      
  Brand vision and value proposition design   
  Change management   
  Design consultancy   
  Technology piloting

Business outcomes

Improve conversions along the customer journey        Reduce user drop off        Transform design operations in your organisation        Reach new audiences        Enhance your team’s performance

Launch a new product or service

We apply the same market knowledge, attention to detail and care to your new direction, whether that be a product, service or a revamp, as we apply to ours. We’ll help your dream become a reality, get you up and running and work alongside you for as long as you need us to.

Activities

  User experience strategy
  Front-end development
  Business strategy development
  Customer experience design
  Copywriting
  Identity and design systems development   
  Product and service design
  App prototyping   
 Interaction design
  Content strategy and content development
  Service envisioning

Business outcomes

Reach new audiences/markets        Improve CX across touchpoints        Explore new revenue streams

Sectors

Professional Services & Finance

The aftermath of COVID-19 is transforming how professional service organisations deliver their offering across digital channels with a human touch. Get in touch to find out how we’ve been supporting businesses to forge their own path.

Not for profit / social enterprise

We’re passionate about designing and improving digital services for third sector organisations where even a small investment can have wide reaching positive impacts on service users. Take a look at our work to find out more.

Sport & Entertainment

What does it mean to be a fan? From finding out about the next event, to booking a ticket, to making an experience last a lifetime, get in touch to find out how we’ve been putting the Furthermore stamp on sport and entertainment.

Media & Publishing

Credible, good quality journalism holds a mirror up to society. In a world where news today is fast paced, skim read and sometimes misleading, we help you enlighten your audience in a way that meets their evolving needs.

Public sector

Public services provide an opportunity for citizens to participate in the community around them.
Find out how we’ve been supporting local authorities
to provide more inclusive services.

Health & Wellbeing

Our very own product, Go Jauntly, was born out of a desire to help people explore their surroundings and connect with nature to improve their wellbeing. We’ve also helped ‘health’ startups connect to new audiences and enhance their service offering.

Tech

Enterprise technology has never been more important in supporting our rapidly changing working lives. Whilst data is the new soil, helping users understand these numbers is even more vital.
Read about our work.

Travel

Escaping somewhere new has taken on a new meaning along with the means available to do so.
Take a look at our work with Heathrow airport and
Castello di Ugento.

Get in touch with the team to discuss your idea, project or business.

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