a fresh perspective

User Experience Design


User experience design

We are a team of user experience experts who’ve worked both client and agency side for well over 15 years. Our customer experience design expertise has been honed over the years from a variety of multi-platform, digital product and service design projects. Everything we create is formed from insights we fundamentally believe and practice evidence-based design.

We offer a fresh perspective through holistic analysis of the end to end user experience, in-depth user research and evidence-based strategy built on a foundation that has collaborative UX and design at its core. The business strategy and a user’s experience is at the heart of what drives us. We work quickly and collaboratively with brands and businesses to face their industry’s biggest challenges. We prototype and create solutions that stand-out in the landscape, have a clear value proposition and are validated through evidence-based user research and design. 

Our UX agency is made up of researchers, strategists, designers and prototypers who have designed and built products and services using just about any platform available today and some from tomorrow. From app design, to TV and chatbot design, we are platform and technology agnostic. When we’re not working with an internal client team’s technology department, we’re working with our preferred UK-based development partners as one digital design and technical development team. 

We can also help to coach your internal team in optimal design operations, UX or service design coaching and user experience or service design workshop facilitation. Do get in touch if you would like to discuss how we can help your organisation conduct best practice UX methodology in-house or evangelise a customer-centric business outlook.


Methods, Impact and Results

  • Empathy mapping and personas

  • Customer journey framework

  • User experience architecture

  • Sitemaps and user journeys

  • User story creation

  • Expert reviews and heuristic evaluations

  • Hypothesis driven design

  • User journey optimisation

  • User research

  • Online and face-to-face user testing

  • Collaborative sketching and ideation

  • Prototyping

  • Feature prioritisation and feature mapping


Get in touch with Hana & Steve to discuss your idea, project or business.

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Relevant work and insights